Effective Date: 10-09-2025
Last Updated: 08-09-2025
Overview
At PixelCamp, we want you to be satisfied with your digital purchases. This policy outlines our refund and cancellation procedures for different types of products and services.
Digital Products Refund Policy
Standard Digital Assets
Refund Window: 7 days from purchase date
Eligible for Refund:
- Product significantly differs from description
- Technical issues preventing download or use
- Product quality issues not apparent in preview
Not Eligible for Refund:
- Change of mind after successful download
- Compatibility issues with your specific software (when system requirements are clearly stated)
- Products downloaded and used in commercial projects
- Custom or personalized digital products
Premium Collections & Bundles
Refund Window: 14 days from purchase date
Conditions:
- Maximum 20% of bundle contents downloaded
- No individual items used in commercial projects
- Technical issues or quality concerns must be reported within refund window
Subscription Services
Monthly Subscriptions
Cancellation: Can be cancelled anytime before next billing cycle Refund Window: 3 days from billing date for full refund Partial Refunds: Prorated refunds available for unused time (minimum 15 days remaining)
Annual Subscriptions
Cancellation: Can be cancelled anytime Refund Window: 30 days from billing date for full refund Partial Refunds: Prorated refunds available for unused time (minimum 3 months remaining)
Free Trial Cancellations
- Can be cancelled anytime during trial period
- No charges apply if cancelled before trial ends
- Automatic billing begins after trial period unless cancelled
Refund Timeline
Processing Time
Standard Refunds: 5-7 business days after approval Credit Card Refunds: 7-10 business days (may vary by bank) PayPal Refunds: 3-5 business days Digital Wallet Refunds: 1-3 business days
Refund Method
- Refunds are issued to the original payment method
- If original payment method is unavailable, we may issue store credit
- Processing fees (if applicable) are non-refundable
How to Request a Refund
Step 1: Contact Support
- Email: support@pixelcamp.com
- Include order number and reason for refund
- Provide details about the issue
Step 2: Wait for Response
- We respond to refund requests within 24-48 hours
- Additional information may be requested
- Decision communicated via email
Step 3: Refund Processing
- Approved refunds processed within 2 business days
- Confirmation email sent when refund is initiated
- Timeline depends on payment method (see above)
Special Circumstances
Technical Issues
If you experience technical difficulties:
- We provide free technical support first
- Alternative formats may be offered when possible
- Refund granted if issue cannot be resolved
Quality Disputes
For quality-related concerns:
- We review each case individually
- May offer replacement or store credit as alternative
- Full refund if product doesn’t meet stated standards
Fraudulent Purchases
- Unauthorized transactions are investigated immediately
- Full refund provided for verified fraudulent activity
- Account security measures implemented
Cancellation Policy
Order Cancellations
Before Download: Full refund available After Download: Subject to refund policy terms Subscription Cancellations: See subscription terms above
Account Cancellations
- Can be cancelled anytime through account settings
- Downloaded products remain accessible as per license terms
- Subscription benefits end at current billing period
- Personal data handled according to Privacy Policy
Exceptions and Limitations
Non-Refundable Items
- Gift cards and store credit
- Sale items marked “Final Sale”
- Products used in completed commercial projects
- Custom design services after work begins
Abuse Prevention
- Limit of 3 refund requests per customer per year
- Accounts with excessive refund requests may be suspended
- Fraudulent refund attempts result in account termination
Subscription Auto-Renewal
Notification
- Email reminder sent 7 days before renewal
- Account notification 48 hours before billing
- Clear cancellation instructions provided
Cancellation Methods
- Account dashboard (recommended)
- Email request to support
- Customer service phone line [if applicable]
Post-Cancellation Access
- Immediate cancellation: Access continues until end of current billing period
- Future cancellation: Set to cancel at end of current period
Contact Information
For refund requests or questions about this policy:
Email: ashi@pixelcamp.in
Subject Line: “Refund Request – [Order Number]”
Phone: 7293391985 (Mon-Fri, 9 AM – 6 PM EST)
Required Information for Refund Requests
- Order number or transaction ID
- Email address associated with purchase
- Reason for refund request
- Description of any technical issues
- Screenshots (if applicable)
Policy Updates
This policy may be updated to reflect changes in our services or legal requirements. Changes will be communicated via:
- Email notification to registered users
- Website banner announcement
- Account dashboard notification
Important: Continued use of our services after policy changes constitutes acceptance of the new terms.
Dispute Resolution
If you’re unsatisfied with a refund decision:
- Request review by senior support team
- Provide additional documentation if available
- Final decisions made by management team
- External dispute resolution available through payment processor